Shipping & Returns

Return an Order

A 14 day return policy applies to all products purchased through Aref’s Oriental Rugs Website. If product does not meet your expectations, size, color, etc. Please contact us returns@arefsorientalrugs.com for a return Authorization. We will accept its return within the 14 days from shipment, as long as the product is returned to us undamaged and in new condition. Any rugs that are returned damaged or dirty due to poor packaging will not be refunded.

Aref’s Oriental Rugs will not issue return shipping labels, return shipping is to be paid for by purchaser.

A restocking fee of 15 to 25 percent may be applied to all products returned.

Damaged Products

If your product is damaged during shipping, please refuse the shipment and contact us immediately. Email us at returns@arefsorientalrugs.com or contact us at 410-879-2270.  If product was delivered while you were not at home, please take pictures of damaged shipping package and contact us. We will ask for these pictures to help determine the extent of the damage.  We must be contacted within 24 hours of receiving the items.

Refunds

Refunds will be processed once products have been determined returned and in same condition as when they were shipped. Refund will then be processed back to your credit card or paypal account.

Shipping

Shipping is free within the Continental USA and Canada. We offer overnight and express delivery for an additional charge.  Charges will be determined upon request. Please contact us for assistance.

Sales Tax

Aref’s Oriental Rugs is required to collect sales tax for delivery of products within the state of Maryland. Currently 6.00% sales tax is applied to the total amount of the order in accordance with local tax laws.

Price Changes

Prices are subject to changes at any time, price changes can increase/decrease at any time without notification due to manufactures or error corrections. Unfortunately, we cannot correct any price changes to orders placed.

Coupons

Coupons / Offers can not be  combined. A $250.00 purchase is required for any coupon Aref’s Oriental Rugs offers.